We are committed to your complete satisfaction. If for any reason you are not satisfied with your purchase, Tapasfly will make every effort to find you a perfect replacement or assist with a return.
We accept refunds up to 60 days of the invoice date unless defective. Credits or exchanges are issued on damaged, defective or mis-shipped items if notified within 10 days of receipt. Our refund policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund. We will always offer a store credit.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
Jewelry-For health reasons earrings are nonrefundable.
All other jewelry must be returned with original tags.
Any item priced over $100 should be shipped with insurance
Vintage/Art- All vintage items and art sales are final
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded but exchanged for a comparably priced item. We will work with you to satisfy all our customers.
Exchanges (if applicable)
We only replace items if they are defective or damaged. No credit or exchanges are issued on damaged or mis-shipped items unless notified within 10 days of receipt. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 8914 Covent Garden St., Houston Texas, US 77031.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 8914 Covent Garden St Houston Texas US 77031
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.